FX Embroidery Ltd Express Returns Policy

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1. You may return any item bought from our standard range* within 28 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty. Returns can take up to 15 working days to be processed. 

2. Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:

   • Goods that have been embroidered, badged or printed.

   • Goods that have been assembled in line with your requirements.

   • Goods that have been specially procured in line with your requirements and do not form part of our standard range*.

3. Our promise is to uplift unwanted goods from your premises within 5 days of the request being made.

4. This does not affect your statutory rights.

5. In the event of goods arriving with production or manufacturing errors FX Embroidery Ltd reserves the right to correct these prior to offering a refund, at the sole discretion of FX Embroidery Ltd.

6. . Goods can only be returned once you have received a returns note with a returns number for FX Embroidery Ltd.  Any goods returned without the appropriate paper work will not be accepted.

* Our standard range is any item available on our website and does not include special colours or sizes.